Privacy Policy

ANDRETRANSFER IK Privacy Policy – Privacy Policy of the online store ANDRETRANSFER IK is committed to respecting and protecting your privacy. Please read this privacy policy carefully. If you have any questions about how we protect your data, please contact us by e-mail: info@andretransfer.lv WE USE YOUR DATA We work with your account. Account data may include your name, surname, e-mail address, phone number and other data provided by you during registration, as well as your purchase history. This data is obtained directly from you. We process account data to ensure the operation of the website, to provide our services, to ensure the security of the website and services, and to contact you. The legal basis for this processing is the mutual performance of contractual obligations and / or the conclusion of an agreement at your request, as well as our legitimate interests, namely monitoring and improving the website and services. We process data related to the provision of our services on our website (“transaction data”). Transaction data may include your contact information, bank account information and transaction details. Transaction data are processed to deliver goods and provide services and to ensure correct accounting of transaction data. The legal basis for this processing is the mutual performance of a contract and/or the conclusion of a contract at your request, as well as our legitimate interests, namely the proper administration of our website and trade. We process information about your application for a consumer loan (“leasing data”). Lease data may include information about your employment, creditworthiness, marital status and other data. Lease data are processed in order to contact companies providing consumer credit, which is necessary to pay for the purchased goods if you choose the deferred payment option. The legal basis for this processing is the mutual performance of a contract and/or the conclusion of a contract at your request. We may process the information you provide to us in order to subscribe to our emails and newsletters (“communication data”). The communication data is processed in order to send you relevant news and messages. The legal basis for this processing is your consent. In addition, if we have already sold you goods or provided services on our website and you have not objected, we may process the communication data to maintain and improve customer relations. We may process information from any message you send us (“communication data”). The communication data may include communication content and metadata. The website will process the metadata associated with messages sent via the contact forms on our website. The communication data is generated for the purpose of communicating with you and keeping records. The basis for this processing is our legitimate interest, namely the optimal administration of our website and business, the provision of quality advice and the resolution of disputes between you and our employees. We may process your personal data in accordance with this provision if this is necessary for the exercise or defence of legal claims, whether arising in court, administrative or other proceedings. The legal basis for this processing is our legitimate interests, namely the protection and enforcement of our legal rights, your legal rights and the legal rights of others. In addition to the specific purposes mentioned above, we may process your personal data if such processing is necessary for compliance with a legal obligation to which we are subject. WHAT PERSONAL INFORMATION DO WE SHARE WITH THIRD PARTIES We want to earn and maintain your trust. For this purpose, we will only share your personal information where necessary. We may share your data with the following categories of third parties so that we can provide you with our services in accordance with this statement: We may disclose your personal data to any company in our group (including our subsidiaries and our controlling undertaking and its other subsidiaries); We may disclose your personal data to our insurers and professional advisers for the purposes of managing risks, obtaining professional advice or defending against claims; Financial transactions relating to the purchase of goods on our website may be processed by our payment service providers. We share your transaction information with our payment service providers only to the extent necessary for the processing of your payments, chargebacks and complaints. We may share your personal data with other suppliers for the provision of specific services. For example, hosting providers, supply companies, those providing servers and server support services, text message and email service providers. In case of involving subcontractors, we will take all necessary measures to ensure the confidentiality of your personal data. In case you have chosen the deferred payment option, we will disclose your personal data to companies providing consumer credit. This data includes specific transaction data and leasing data. Given that consumer credit companies process this information as an independent operator, before confirming the transfer of data, we recommend that you familiarize yourself with the privacy policy of these credit institutions. In addition, we have the right to use your personal data to fulfill our legal obligations. Third parties mentioned in this paragraph may also be registered outside the Republic of Latvia, the European Union or the Eurozone. If we send your personal data to such entities, we will take all necessary measures to ensure appropriate protection of your privacy. For more detailed information on the relevant security measures, you can contact us by e-mail at andretransfer.lv. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION Your personal data that we process for any specific purpose or purposes will be kept for no longer than is necessary for that purpose or purposes. In any event, the retention periods will be no longer than: account data will be kept for no more than three (3) years from your last visit to your account or last purchase (whichever is the later); transaction data will be kept for no more than ten (10) years from the end of your last transaction; leasing data will be kept for no longer than until the date of performance or cancellation of the contract; communication data will be kept for no more than three (3) years from your last visit to your account or last purchase (whichever is the later); communication data will be kept for no more than two (2) years from the end of the last communication. Sometimes we may not be able to say with certainty how long we will keep your personal data. For example, access data will be kept for as long as it is necessary for a specific purpose. Notwithstanding other rules in this section, we have the right to retain your personal data if it is necessary for us to comply with legal obligations. INFORMATION ABOUT MARKETING NOTIFICATIONS If you have given your consent, we will send you marketing messages by e-mail or text message to provide you with relevant information to help you browse our products. You can opt out of receiving marketing messages from andretransfer.lv at any time. You can do this as follows: By clicking on the “opt-out” link in any e-mail; By contacting our customer service center: info@andretransfer.lv If you opt out of receiving marketing notifications, we will update your profile so that you do not receive such messages in the future. Please note that since andretransfer.lv includes an extensive network of interconnected services, it may take several days for the information to be updated in all our systems, so you may continue to receive communications from us for some time while we process your request. Unsubscribing from receiving marketing notifications does not mean that the provision of information about services, for example in connection with order updates, will be interrupted. YOUR RIGHTS This part of the statement provides an overview of your rights under data protection regulations. Since some of the rights are complex, this statement contains only the main aspects. We ask you to familiarize yourself with the relevant legislation and guidelines to get full information about your rights. You have the following rights in relation to your personal information: The right to access any personal information we have about you; The right to request rectification of the personal information we have about you; The right to request erasure of your personal data; The right to request restriction of data processing; The right to object to the processing of your data; The right to data portability; The right to lodge a complaint with a supervisory authority; The right to withdraw consent to data processing. If you wish to exercise your rights, lodge a complaint or if you have any questions, please contact us by e-mail: info@andretransfer.lv 1. The right to access information. You have the right to consent or disagree with the processing of personal data by us and, if we process data with your consent, to access personal data and other additional information. Additional information includes information about the categories of personal data processed, the purposes of processing and the recipients of personal data. Provided that there is no negative impact on the rights and freedoms of others, we will provide a copy of your personal data. 2. The right to correct personal data. You have the right to correct any inaccuracies in your data and, taking into account the purposes of processing, you have the right to supplement any data that is incomplete. 3. In some cases, you have the right to delete your personal data. These cases include: (1) the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; (2) you withdraw your consent and there is no other legal basis for the processing; (3) you object to the processing under specific data protection rules; (4) the processing is for marketing purposes; or (5) the personal data have been processed unlawfully. There may, however, be some cases where you will not be able to exercise these rights. Exceptions to where processing is necessary include: (1) to exercise freedom of expression and freedom of information; (2) to ensure compliance with our legal obligations; or (3) for the establishment or defence of legal claims. 4. In certain cases, you have the right to restrict processing. These cases include: (1) you point out that the personal data are inaccurate; (2) the processing is unlawful and you object to the erasure of the personal data; (3) we no longer need the personal data for the purposes of processing, but you need them for the establishment, exercise or defence of legal claims; (4) You object to processing on grounds of public interest or legitimate interests, but such objection has not yet been confirmed. If processing is restricted under such circumstances, we may continue to store your personal data. However, we will only process them: (a) with your consent; (b) for the establishment, exercise or defence of legal claims; (c) for the protection of the rights of another natural or legal person; (d) for the purposes of protecting important public interests. 5. You have the right to object to our processing of your personal data due to your particular situation. However, this is only possible to the extent that the processing is necessary for the performance of a task carried out in the public interest or for our legitimate interests or the legitimate interests of a third party. If you object to such processing, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is necessary for the establishment, exercise or defence of legal claims. You have the right to object to our processing of your personal data for direct marketing purposes. If you object to such processing, we will stop processing your personal information for this purpose. 7. You have the right to object to our processing of your personal data for scientific research purposes or for statistical purposes. If you object to such processing, we will stop processing the personal information, unless the processing is necessary for the performance of a task carried out in the public interest. 8. Right to data portability. To the extent that the legal basis for our processing is: your consent; or the performance of a contract or taking steps at your request prior to entering into a contract, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not exist if its exercise adversely affects the rights and freedoms of others. 9. If you consider that our processing of your personal data infringes data protection regulations, you have the legal right to lodge a complaint with the State Data Inspectorate by sending it to ul. Blaumana 11/13, Riga, LV-1011, www.dvi.gov.ru, or another supervisory authority, depending on your address of residence, place of work or location of the possible infringement. 10. To the extent that our processing of your personal information is based on your consent, you have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of the processing prior to withdrawal of consent. HOW WE USE COOKIES Like other websites, we also use cookies. Cookies are small text files that help provide you with a faster and safer website experience. When you visit or interact on our website, services, applications, tools or site chats, we or our trusted service providers may use cookies to enhance your experience on our websites and for advertising purposes. Cookies do not typically contain information that can personally identify you, but personal information that we have about you may be linked to the information stored in cookies. Three ways to control cookies: 1) External sources 2) Browser settings 3) Cookies from our website (1) Cookies from service providers We use Google Analytics to help us analyze how our website is used. You can read Google’s privacy policy here. For more information on accessing, managing, or deleting information associated with your Google account, see “Transparency and choice.” We allow the following trusted companies to use cookies or similar technologies to provide advertising or research services: Our website uses Google Analytics to help us analyze how visitors use the website. If you do not want your browser to use Analytics, you can install the Google Analytics browser add-on. If you want to learn more about Google Analytics and its privacy, click here. For direct marketing purposes, we use the GooglePartners advertising system. This helps us to present you with relevant offers. You can change these settings here. For more information about Google advertising and privacy policy, click here. For direct marketing purposes, we may use the Facebook advertising platform, which, in accordance with aggregated cookies, helps us to optimize the detection of customer needs. For more information about Facebook’s privacy policy, click here. You can also click here to change your advertising settings on the Facebook platform. (2) How can you manage cookies? Most browsers allow users to block or delete cookies. The procedure may differ depending on the browser and its version. Below is current information on how to block or delete cookies in Firefox; Chrome; Internet Explorer and Safari. Please note that deleting or disabling cookies may affect your user experience and you may not be able to use some of the features of our website. (3) Which cookies do we use? There are four main types of cookies. Below is information on how and why we use them: 1) Functional website cookies: These cookies help you browse the website and use the available features, such as “Add to cart”. 2) Analytical website cookies: These cookies enable us to measure and analyse how our visitors use our website, to improve both its functionality and your shopping experience. 3) Customer preference cookies: When you browse or shop on www.andretransfer.lv, these cookies will remember your preferences so that we can make your visit convenient and tailored to you. 4) Targeting or advertising website cookies: These cookies are used to show you relevant advertising. These cookies limit the number of times you see an advertisement and enable us to measure the effectiveness of our marketing campaign. OTHER MAIN PRIVACY INFORMATION 1. Third Party Websites We may work with third parties, typically service providers, who are trusted to place third party cookies on our websites or in applications and tools with your consent. These service providers allow us to provide you with an improved, more convenient and secure website experience. Please note that third party cookies are subject to the privacy policy of the third party, so we do not accept any liability in relation to this privacy policy. 2. Children’s Personal Data The services provided on our website are intended for persons over 18 years of age. Individual programs or competition conditions may include a different minimum age limit for a participant. If we have reasonable doubts about the processing of data of a person under the age specified in this paragraph, we will delete such personal data from our databases. CHANGES TO HOW WE PROTECT YOUR PRIVACY We may change this statement from time to time in order to improve the way we handle your data. If we make significant changes, we will notify you on our website or by other means, such as sending an email, so that you can evaluate the nature of the changes before continuing to use our website.